Increasing productivity with desktop virtualization

Decreasing employee downtime associated with PC issues

Workers who have issues with their desktops or laptops not only take up helpdesk time, they are unable to do their jobs while the problem is being addressed. Desktop virtualization decouples the physical machine from the operating system, applications, user settings and data, centrally hosting that information, making it easier to keep workers online and available, with access to their vital operating environment.

IDC’s whitepaper titled, Quantifying the Business Value of VMware View, reports that organzations that deployed desktop virtualization with VMware View experienced an annual average of $130 per supported end user in increased user productivity from reduce downtime.

Troubleshoot endpoint issues remotely

With desktop virtualization, the need for technicians to be deployed to troubleshoot is greatly minimized. Instead of having helpdesk personnel answer the helpdesk hotline, and then go through the process of walking the end-user through the troubleshooting steps, which can be lengthy and frustrating, the helpdesk employee can easily log into the user’s desktop from anywhere to solve the issue.

Therefore, desktop virtualization can eliminate the need for helpdesk employees to travel anywhere, leaving them with more time to answer questions and address end-user issues quickly, without having to walk the user through the troubleshooting steps.

Replace defective hardware quickly

With a traditional desktop environment, even if documents and other data are backed up to a file server, reducing the risk of data loss in the event that the endpoing fails, it is still time-consuming for the worker to setup their replacement machine. Oftentimes, application preferences and other operating system settings, in addition to data stored on the desktop, archived .pst’s, etc. can be lost if an end user’s system crashes. The process of reinstalling applications and customizing the desktop for the user again can cost an employee days of lost producivity as they attempt to get their new machine setup just like they had their old machine.

With desktop virtualization, if an desktop or laptop breaks down, there is no loss of data, since the desktop image is stored at the data center, on the server. If a thin client or other endpoint machine crashes or gets corrupted, a replacement machine can be provided on demand, and the user can instantly log into their machine without any disruption in their computing experience.

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