• IBM Services
• Business Continuity
• Capacity Planning
• Clustering
• Disaster Recovery
• IBM EMO’s
• High availability
• IBM Software Consultation
• IBM Software Subscriptions
• IT Resource Optimization
• LPAR
• Migration Services
• Performance Tuning
• ROI Analysis
• Server Consolidation
• Storage Consolidation
• Storage Networking & Planning

IBM Support Line Services and Subscriptions

The heart of North American’s IBM software solutions is Support Line. Support Line offers premier remote technical assistance in a single, integrated solution for various eligible IBM and multivendor operating systems and software products. You get assistance for product-specific questions about installing and operating qualified products. North American and IBM’s support line can help:

• decrease system downtime
• reduce impact of problems on critical business processes
• increase productivity
• free up resources to focus on core business
• access advanced skill levels without investing in training
• budget accurately for platform support

Support Line features consistent, cross platform design, with a standard 2-hour response during weekday business hours. Support Line technicians are also qualified to determine if software is defective, and can remotely perform defect diagnostics, propose a fix, and follow-up through resolution. IBM is famous for its support services, and now you can take advantage of the easy access to IBM’s expert support staff.

Talk with an North American IBM specialist about your Support Line options and pricing.

The Support Line package can be easily customized to meet your specific needs. The base contract includes 9x5 support, but you can add additional named callers and 24x7 support as needed. For all eligible software covered under your contract, support will be offered with:

• usage and installation question
• product compatibility and interoperability questions
• interpretation of product documentation
• a diagnostic information review to help isolate the cause of a problem
• configuration samples
• IBM and multivendor database searches
• planning information for software fixes
• defect support

---

North American Systems International has a history of extensive experience with IBM software and all the features of IBM’s Support Line. We have a number of qualified consultants willing to discuss the in and outs of IBM Support Line. To find out more about Support Line, email ibm@nasi.com to contact one of our systems specialists today.