• Enterprise Infrastructure
• Storage Systems
• Servers
• Networking
• Storage Solutions
• Solutions
• Digital Asset Management
• Workflow
• Proofing
• Consulting & Professional Services
• Planning, Configuration, Staging, Installation, Testing
• Technical Support

Tech Support

Premium digital prepress equipment and software support services

Graphics Systems International has a full-time staff of tech support engineers to ensure customers provide mission-critical support for their digital prepress workflow solutions. Customers who purchase an annual maintenance contract for digital prepress and asset management support services from GSI receive:

• a single point of contact
• live call support 8am-5pm CST on business days
• quick resolution of issues
• 15+ year knowledge base of tech notes
• proactive contact for patch and updates of software

Support Structure

GSI’s support infrastructure also includes:

• Database of customer profiles
• Customer Request/Solution History (logged case numbers & time stamps)
• Equipment Inventory (including server, network, storage, backup, and archiving)
• Software Inventory

Platinum Support

• 7x24, 4 hour response
• support for Xinet FullPress, WebNative, WebNative Venture, and SGL FlashWeb
• support of OS only in regard to issues directly related to the performance and function of FullPress, WebNative Venture, FlashWeb, and all related components, plug-ins, and modules
• support of SQL as related to the performance and native function of Venture

Gold Support

• 5 days/week, 8am-5pm CST, 4 hour response
• support for Xinet FullPress, WebNative, and SGL FlashNet software
• support of OS only in regard for issues directly related to the performance and function of FullPress, WebNative, FlashNet, and all related components, plug-ins, and modules

Per Incident Onsite Support Services

GSI does offer onsite support services for prompt resolution of serious issues to reduce downtime and ensure that you can continue to meet deadlines.

---

Disclaimer: GSI and its suppliers cannot and do not warrant the performance or results you may obtain by using the products it sells. This includes consulting and technical services it offers to support the products provided by GSI. All warranties limited or not, as to performance, non-infringement, merchantability, and fitness are solely those of the product manufacturers. GSI’s liabilities in any event are limited to the amount of the license and support fees paid by the customer. GSI cannot be held liable for any special damages, lost profits, lost savings, or other incidental and consequential damages due to use of products sold or marketed by GSI.